VoIP & Telecom Consulting
CGN provides consulting and technical assistance for businesses developing or managing VoIP and telecom platforms.
Engagements are practical and scoped to a clear outcome, such as a platform design, a resolved quality problem or a launch plan, rather than open-ended advisory work.
Consulting Areas
- VoIP Platform Planning
- SIP Architecture
- Voice Routing
- Softswitch Solutions
- SMS Platform Integration
- Telecom API Integration
- Carrier Connectivity
- Telecom Infrastructure
- Platform Deployment
- Technical Troubleshooting
Where consulting helps most
Launching a new voice or SMS service
We work through platform selection, carrier connectivity, routing design, billing and the operational processes you will need, and produce a plan your team can execute or that we can deliver with you.
Fixing quality and routing problems
Low answer rates, one-way audio, caller ID not displaying, or messages not delivering usually have identifiable causes. We investigate the signalling, routing and supplier side, explain what is happening and put a fix in place.
Reviewing what you already run
A short review of your current platform, interconnects and supplier arrangements often finds cost and quality improvements. You receive clear recommendations with the reasoning behind each one.