NOC & Telecom Monitoring
CGN provides monitoring and technical support for telecom and IT infrastructure.
Problems with routes, gateways and servers are usually visible in the data before customers notice them. Our monitoring is designed to catch those signals early and to give you a team that acts on them.
Monitoring Services
Network Monitoring
Monitoring network connectivity and service availability.
Voice Traffic Monitoring
Monitoring voice traffic and relevant call performance indicators.
Route Monitoring
Monitoring route availability and performance.
Server Monitoring
Monitoring server health, availability and resource usage.
Service Monitoring
Monitoring applications and services to identify interruptions or performance issues.
Incident Support
Technical assistance for investigating and resolving service-related issues.
What we watch and how we respond
Indicators that matter
For voice we track answer-seizure ratio, average call duration, post-dial delay and failed-call causes per route and destination. For messaging we track delivery rate and latency. For servers we track availability, CPU, memory, disk and key services. Thresholds are agreed with you so alerts reflect what is normal for your traffic.
When something goes wrong
An alert opens an incident. We check whether the cause is a route, a supplier, your platform or the network, apply the fix or reroute where we can, and keep you informed until the issue is closed. Recurring issues are reviewed so the underlying cause is addressed.
Reporting
You receive regular summaries of traffic, quality and incidents, which are useful for supplier reviews, capacity planning and for showing your own customers that the service is being looked after.